Privacy Policy

Asavio ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform at asavio.com and our mobile applications.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, phone number, and password when you register.
• Identity verification: government-issued ID documents required for hosts and, in some cases, guests.
• Booking information: check-in/check-out dates, number of guests, and payment details.
• Communications: messages sent via our platform between guests and hosts.
• Reviews and ratings you submit for properties, vehicles, or hosts.

We also collect certain information automatically when you use our platform, including device information, IP address, browser type, and usage data through cookies and similar technologies.

2. How We Use Your Information

We use collected information to:

• Process bookings and payments.
• Facilitate communication between guests and hosts.
• Verify identities and prevent fraud.
• Send booking confirmations, updates, and support messages.
• Improve our platform, features, and user experience.
• Send promotional communications (you may opt out at any time).
• Comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Hosts: when you make a booking, we share your name, contact details, and booking information with the relevant host.
• Guests: hosts can see guest names and profile information for bookings they receive.
• Service providers: payment processors, email delivery services, and cloud infrastructure providers who process data on our behalf.
• Legal authorities: where required by law or to protect the safety of our users.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@asavio.com. Note that we may retain certain data to comply with legal obligations or resolve disputes.

5. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.

To exercise any of these rights, contact us at privacy@asavio.com.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for details.

7. Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Asavio is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by prominent notice on our platform. Continued use of Asavio after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:
privacy@asavio.com