Safety

Your safety is our priority

Asavio is built on trust. Every feature, policy, and process is designed with your safety and security in mind.

Platform Safety Standards

Any listing found to misrepresent a property will be immediately removed and the host banned from the platform.

All transactions are processed securely through Asavio. We will never ask you to pay directly to a host's bank account.

All users undergo ID verification before booking or listing. This applies to both guests and hosts.

Our safety team is available around the clock to handle urgent reports. Reach us via in-app chat or emergency phone.

Follow these guidelines for a safe and enjoyable stay.

Check that the property address matches what was confirmed in your booking. Never pay outside the Asavio platform.

Each property has its own rules regarding guests, noise, and access hours. Read them carefully before booking.

Save our support number and use in-app messaging to communicate with your host. Avoid sharing personal contact details.

Familiarise yourself with fire exits, emergency contacts, and the nearest hospital or police station.

If something at the property feels unsafe or doesn't match the listing, contact us within 2 hours of arrival.

Best practices to keep your property and guests safe.

All guests on Asavio provide verified ID at registration. You can view a guest's profile and booking history before accepting.

Smoke detectors, carbon monoxide alarms, and a first-aid kit are required in all listed properties.

Use digital locks or key boxes to avoid physical key handovers. Change access codes between bookings.

Use Asavio messaging for all communications. This protects both parties and gives us a record if issues arise.

If you experience or witness something unsafe, report it immediately. Our safety team responds within the hour.